Refund policy
Vaastify delivers digital products — a floor plan, a Vastu score report, a 3D walkthrough, a CAD file — generated on demand, specifically for the plot and requirements you provide. Because generation begins immediately and consumes real computational work the moment you pay, our refund policy reflects that: it is deliberately narrow, and we want you to understand it clearly before you buy.
All sales are final by default
Once generation of a Deliverable has been successfully initiated, the sale is final. This applies regardless of whether you go on to download, view, or make use of the Deliverable — the moment generation completes for the inputs you provided, the service has been rendered.
This includes any later purchase made against an existing plan — for example, adding a 3D walkthrough or a DXF export to a plan you already own. Each such purchase is treated exactly the same way as your original order: final once the corresponding Deliverable has been generated.
What is not a valid reason for a refund
To be clear about what does not qualify, so you can make an informed decision before purchasing:
- Dissatisfaction with the design, layout, or aesthetic outcome of a plan that was generated correctly according to the plot dimensions, room requirements, and other inputs you supplied.
- A change of mind after purchase.
- Inputs that were entered incorrectly on your end (wrong plot size, wrong facing direction, wrong room requirements, and similar).
- Partial use of a Deliverable, or deciding after the fact that you only needed part of what you purchased.
When a refund is available
We will issue a full refund in exactly two situations:
- A verified technical failure on our side. Your payment was successfully debited, but no corresponding Deliverable or access was provided, due to a confirmed fault on the Vaastify platform — and that fault remains unresolved 5 business days after you report it to us.
- A duplicate charge. You were charged more than once for the same order.
Outside these two conditions, refunds are not provided as a matter of policy — though we reserve the right, at our sole discretion, to consider a request outside these conditions on its own merits. Doing so does not create any entitlement to the same treatment in any other case.
How to request a refund
Refund requests must be submitted within 7 days of the original transaction, in writing, to [email protected], including your payment reference or transaction ID. Requests submitted after this window, or without a valid transaction reference, will not be considered.
We may ask for additional information to verify a claim before approving it.
How refunds are processed
Approved refunds are issued to the original payment method used for the transaction, through Razorpay, and are typically processed within 5-7 business days of approval. The exact timing for the funds to reflect in your account depends on your bank or payment provider, and is outside our control once the refund has been issued on our end.
Your statutory rights
Nothing in this policy limits or waives any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law. This policy sets out our standard process; it does not override your legal rights as a consumer.